We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data, how you can opt-out and how to contact us or supervisory authorities in the event you have a complaint.
This website is operated by Pristine Renewables. We provide essential elements to develop clean energy projects globally. We collect, use and are responsible for certain personal data about you. When we do so we are subject to data protection laws including, but not limited to, the Singapore Personal Data Protection Act 2012, the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR).
It would be helpful to start by explaining some key terms used in this policy:
| We, us, our | Pristine Renewables |
| Our data protection officer | Lar Lahiru lar@pristinerenewables.com |
| Personal data | Any information relating to an identified or identifiable individual |
| Data subject | The individual who the personal data relates to |
We may collect and use the following personal data about you:
We collect and use this personal data to provide products and/or services to you. If you do not provide personal data we ask for, it may delay or prevent us from providing products and/or services to you.
We collect most of this personal data directly from you, by telephone, email and via our website. However, we may also collect information:
Under data protection law, we can only use your personal data if we have a proper reason, eg:
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own.
The table below explains what we use your personal data for and why.
| What we use your personal data for | Our reasons |
|---|---|
| Providing products and/or services to you and processing payments for such products and/or services | To perform our contract with you or to take steps at your request before entering into a contract |
| Updating and enhancing client/partner records | To perform our contract with you or to take
steps at your request before entering into a
contract To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, eg making sure that we can keep in touch with our clients/partners about existing and future projects. |
| Operational reasons, such as improving efficiency, training and quality control | For our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best service to you at the best price |
| Statistical analysis to help us manage our business, eg in relation to our financial performance, customer base or other efficiency measures | For our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best service to you at the best price |
| Conducting checks to identify our clients,
contractors, partners and employees and verify
their identity Other activities necessary to comply with professional, legal and regulatory obligations that apply to our business, eg rules issued by professional regulators |
To comply with our legal and regulatory obligations, and to perform our contract with you |
| Ensuring business policies are adhered to, eg policies covering security and internet use | For our legitimate interests or those of a third party, ie to make sure we are following our own internal procedures so we can deliver the best service to you |
| Ensuring safe working practices, staff administration and assessments | To comply with our legal and regulatory
obligations For our legitimate interests or those of a third party, eg to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you |
| Preventing and detecting fraud against you or us | For our legitimate interests or those of a third party, ie to minimise fraud that could be damaging for you and/or us |
| Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies | To comply with our legal and regulatory obligations |
| Ensuring the confidentiality of commercially sensitive information | For our legitimate interests or those of a third
party, ie to protect trade secrets and other
commercially valuable information To comply with our legal and regulatory obligations |
| Preventing unauthorised access and modifications to systems | For our legitimate interests or those of a third
party, ie to prevent and detect criminal activity that could be damaging for you and/or us To comply with our legal and regulatory obligations |
| Credit reference checks via external credit reference agencies | For our legitimate interests or those of a third party, ie to ensure our clients are likely to be able to pay for our services |
| External audits and quality checks, eg the audit of our accounts | For our legitimate interests or a those of a third
party, ie to maintain our accreditations so we
can demonstrate we operate at the highest
standards To comply with our legal and regulatory obligations |
| Marketing our services and those of selected
third parties to: —existing and former customers; —third parties who have previously expressed an interest in our services; —third parties with whom we have had no previous dealings. |
For our legitimate interests or those of a third party, ie to promote our business to existing and former customers |
Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.
A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We may use cookies and other similar technologies on our website. These help us recognise you and your device and store some information about your preferences or past actions. For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
Where we use cookies we will ask for your permission (consent) to place cookies or other similar technologies on your device.
You can withdraw any consent to the use of cookies or manage any other cookie preferences by clicking on the icon at the bottom of any page on our site.
We use the following types of cookies:
The cookies we use will only be accessed by us and those third parties named on our website for the purposes referred to in this cookie policy. Those cookies will not be accessed by any other third party.
If you do not want to accept any cookies, you may be able to change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.
More information about cookies:
Useful information about cookies can be found at: http://www.allaboutcookies.org Internet Advertising Bureau
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at: http://www.youronlinechoices.eu
International Chamber of Commerce United Kingdom
Information on the ICC (UK) UK cookie guide can be found on the ICC Web site section: http://www.international-chamber.co.uk/our-expertise/digitaleconomy
We may use your personal data to send you updates by email about our products and/or services, including future projects, offers or new products and/or services. We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly. You have the right to opt out of receiving marketing communications at any time by: • contacting us at lar@pristinerenewables.com; • using the ‘unsubscribe’ link in emails; or • where applicable, updating your marketing preferences on our website. We may ask you to confirm or update your marketing preferences if you ask us to provide further information and/or services in the future, or if there are changes in the law, regulation, or the structure of our business. We will always treat your personal data with the utmost respect and never share it with other organisations outside our company and partners listed on our website for marketing purposes.
We routinely share personal data with: • named third parties we use to help deliver our products and/or services to you, • other third parties we use to help us run our business, eg provision of IT services; • our banks; We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you. We may also need to: • share personal data with external auditors, eg in relation to the audit of our accounts; • disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations; • share some personal data with other parties, such as potential buyers of some or all of our business or during a restructuring—usually, information will be anonymised but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations. If you would like more information about who we share our data with and why, please contact us at lar@pristinerenewables.com.
Personal data may be held at our offices and those third party agencies, service providers, representatives and agents as described above. Personal data may be stored anywhere in the world, in the cloud, on our servers, on the servers of our affiliates or the servers of our service providers.
We will keep your personal data while you and us are corresponding, working together and/or while we are providing products and/or services to you. Thereafter, we will keep your personal data for as long as is necessary: • to respond to any questions, complaints or claims made by you or on your behalf; • to show that we treated you fairly; • to keep records required by law. We will not keep your personal data for longer than necessary. Different retention periods apply for different types of personal data.
Our services and website do not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 18 has provided us with personal information, we will delete such information from our servers immediately
You have the following rights, which you can exercise free of charge:
| Access | The right to be provided with a copy of your personal data |
| Rectification | The right to require us to correct any mistakes in your personal data |
| Erasure (also known as the right to be forgotten) | The right to require us to delete your personal data — in certain situations |
| Restriction of processing | The right to require us to restrict processing of your personal data in certain circumstances, eg if you contest the accuracy of the data |
| Data portability | The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party — in certain situations |
| To object | The right to object: —at any time to your personal data being processed for direct marketing (including profiling); —in certain other situations to our continued processing of your personal data, eg processing carried out for the purpose of our legitimate interests. |
| Not to be subject to automated individual decision making | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you |
For further information on each of those rights, including the circumstances in which they apply, please contact us. If you would like to exercise any of those rights, please: • email us—see below: ‘How to contact us’; and • provide enough information to identify yourself (eg your full name, address and, where applicable, reference number) and any additional identity information we may reasonably request from you; • let us know what right you want to exercise and the information to which your request relates.
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by the UK Government and leading businesses.
Please contact us if you have any query or concern about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have. You also have the right to lodge a complaint with any relevant data protection supervisory authority including the Personal Data Protection Commission Singapore.
This privacy notice was published on 24th February 2022. We may change this privacy notice from time to time, when we do we will inform you via our website. How to contact us You can contact us by email if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint. Our contact details are shown below:
Our contact details Lar Lahiru lar@pristinerenewables.com